Terms and Conditions
Customer Service Policy
Smitten Kitten is dedicated to providing excellent customer service and quality products.
Even though we operate solely online now, we would still like to offer you the same friendly and helpful service we worked so hard to maintain in the boutique.
If you feel a little anxious about making a purchase online, or have any questions, please feel free to email us and we will do everything we can to help out and make your experience with us a special one.
We will attempt to make sure that all the products listed on our website are currently in stock. Despite our very best efforts, every now and then a product listed has in fact sold out before your order has been received. This can particularly be the case when ordering multiple items. In any case where a purchased item has been sold out, you will be automatically refunded for the full amount, excluding fees. If the item is sold but still in production, we will advise you when it will be back in stock to arrange a back-order or an agreeable alternative item or refund.
We will confirm your order and payment with an electronic receipt directly to your email inbox. Our website will automatically send out an email confirmation to you when your order is placed and another once your order has been dispatched. Occasionally these emails end up in junk folders, so if you haven’t received a confirmation please check there.
We have a currency converter on the Smitten Kitten Website. The default prices on our Website are in Australian Dollars (AUD). If you make a purchase using a credit card your account will possibly be charged in AUD. If you are paying from overseas please check with your card issuer as additional charges may be applied. The name that will appear on your statement will be Smitten Kitten.
All Smitten Kitten purchases are gift wrapped in complimentary tissue and signature cream ribbon, and it’s our absolute pleasure to do so.
Smitten Kitten is dedicated to keeping your details private. Any information we collect about you is kept strictly confidential and secure. We only use this information to identify your orders, post your orders and to communicate with you via email to personalise your shopping experience.
We will not disclose information about our customers to third parties, except in the case of processing your order or providing a service to you and we have your permission to do so.
Personal Information Collected
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18 years of age.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or email@example.com.
References to "we", "us" or "our" throughout www.smittenkitten.co.nz and www.smittenkitten.com.au ("the Website”)(“the Site”) are to Smitten Kitten. The use of the Website and the purchase of any products ("Products") from the Website are governed by these terms and conditions ("Conditions"). We reserve the right to modify these terms and conditions from time to time without notice to you.